Frequently Asked Questions

Q: How long is my rental for?

A: Our daily inflatable prices cover up to 8 hours of rental time. Tent, table and chair deliveries are usually made a day or two before your event date and picked up a day or two after. Inflatables are delivered the day of your event in the morning between 8AM and 12 noon and picked up that evening, unless overnight rental is requested at checkout. We will send a text when you are the next stop on the route.

Pick up is at the time you specify at checkout. If you desire a longer rental, most items are available overnight (some for an additional fee). Please note that choosing overnight rental means we will arrive early the next morning to pick up. If you intend to use a rental for more than one day, please book it for the desired days you will need it.

Tent rentals are usually set up a day or two before your event and taken down and day or two after.

Q: Do I need to be home for pick-up and delivery?

A: An adult must be present at the delivery. We will need to review any operating instructions with an adult.

It is preferred that someone be home when we pick up, but it's not required. We just ask that all tables are cleared off so that we can easily take them down.

Q: What is your cancelation policy?

A: Weather related cancellations with more than 48 hours notice will be refunded if requested. Orders that are canceled for non-weather related reasons with more than 48 hours notice, can apply the deposit towards a future rental. Orders that are canceled less than 48 hours from the scheduled delivery time (for any reason) and not rescheduled, will forfeit the $50 deposit.

All refunds are subject to a 3% processing fee on the amount that has been paid. No exceptions.

North Aurora Party Rental reserves the right to cancel a reservation due to bad weather (storms and/or winds exceeding 20 mph). In this situation your deposit will be refunded in full or can be used towards a future rental.

Q: Can I make changes to my order?

A: You may add items to your rental up until the day before delivery (subject to availability). Decreases in item count must be finalized 14 days prior to the event date. Any change made less than 14 days prior will still be charged for the original rental quantity.

Q: What if there is bad weather?

A: Certain rental items will need special care if it rains or is very windy. In the event of high winds (more than 15 mph) or lightening storms please evacuate the inflatable immediately and turn off the blower. Inflatables can still be used in light rain and light breeze.

Please note that a wet inflatable is very slippery. It is advised to dry the unit prior to resuming jumping.

Q: Is your equipment clean?

A: We clean and sanitize all of our inventory after every use. In fact, we would challenge you to find a cleaner bounce house!

Q: What are the rules for inflatables?

A: As part of our rental agreement, we ask that you refrain from eating or drinking anything inside of the inflatables. Toys and other objects should not be brought into the inflatables. Absolutely no shoes, sharp objects, confetti, streamers, balloons or silly string is allowed inside or on the inflatable! All units should remain dry unless otherwise advertised as a wet/dry combo. If water is used on a dry unit there will be a damage fee charge of $300. Shoes must be removed before entering the inflatables.

It is important to leave the area around the blower free from other objects and people. For inflatables and food machines you will need an outlet available (preferably within 50 feet). We will provide extension cords.

Please ensure that you note the size of the inflatable you are renting, including the height. We will need to place it on flat ground and away from tree branches and power lines. All outdoor set-ups will need to be on grass in an area free from debris and animal waste. Indoor set-ups are available as long as there is ample space like a school gym.

All customers are required to sign a waiver and rental agreement prior to set-up.

Q: Can I pick up the equipment myself?

A: We do allow for pick-up of tables and chairs. If your order does not meet our minimum order requirement you may call us to arrange a pick up instead. A copy of your drivers license will be required for pick up orders.

Q: Why do you have a minimum order charge?

A: Due to providing free delivery within 10 miles and the cost of fuel and labor, we cannot fulfill delivery orders under our minimum charge. If you have a need for something that doesn't meet our minimum please contact us directly to discuss pick up options. If we are scheduled to be in your area we can usually make an exception.

Q: Do you offer a damage waiver?

A: We do offer an optional accidental damage waiver for a total of 10% of the rental total. This covers accidental damage only. It does not cover damages due to negligence or failure to follow the rental agreement. It does not cover lost or stolen equipment. The damage waiver may be purchased at checkout.